Privacy Policy

Last updated: May 31, 2026

1. Introduction

SendHoney ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

We comply with the General Data Protection Regulation (GDPR), the Kenya Data Protection Act, and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

Account registration details (name, email, company)
Billing and payment information
Communications and support requests
Content you upload or create within the Platform

2.2 Information Collected Automatically

Usage data and analytics
Device and browser information
IP address and approximate location
Cookies and similar tracking technologies

2.3 Information from Third Parties

Identity verification services
Payment processors
Integration partners (with your consent)

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Platform
Process transactions and send related information
Respond to your comments, questions, and support requests
Send technical notices, updates, security alerts, and administrative messages
Communicate about products, services, and events (with your consent)
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process personal data based on the following legal grounds:

Contract: Processing necessary to perform our contract with you
Legitimate Interest: Processing for our legitimate business interests, where not overridden by your rights
Consent: Processing based on your explicit consent, which you may withdraw at any time
Legal Obligation: Processing necessary to comply with applicable law

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, regulation, or legal process
With Your Consent: We may share information with third parties when you give us permission

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time, subject to legal retention requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and employee training.

For self-hosted deployments, you are responsible for implementing security measures on your infrastructure. We provide security best practice guidance.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data in accordance with this policy.

9. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal data
Portability: Request transfer of your data in a machine-readable format
Restriction: Request restriction of processing
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise these rights, contact us at privacy@sendhoney.app. We will respond within 30 days.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings. Essential cookies cannot be disabled as they are necessary for the Platform to function.

11. Children's Privacy

The Platform is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Data Protection Officer

Our Data Protection Officer can be reached at dpo@sendhoney.app.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@sendhoney.app.

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.