Chapter 01
Introduction
A short statement of scope, applicable privacy laws, and how this policy applies to SendHoney services.
SendHoney ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
We comply with the General Data Protection Regulation (GDPR), the Kenya Data Protection Act, and other applicable privacy laws.
Chapter 02
Information We Collect
The categories of account, usage, billing, support, and third-party information handled by the platform.
2.1 Information You Provide
- Account registration details (name, email, company)
- Billing and payment information
- Communications and support requests
- Content you upload or create within the Platform
2.2 Information Collected Automatically
- Usage data and analytics
- Device and browser information
- IP address and approximate location
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Identity verification services
- Payment processors
- Integration partners (with your consent)
Chapter 03
How We Use Your Information
The operational, support, security, analytics, and compliance reasons SendHoney processes customer information.
We use your information to:
- Provide, maintain, and improve the Platform
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Send technical notices, updates, security alerts, and administrative messages
- Communicate about products, services, and events (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with legal obligations
Chapter 04
Legal Basis for Processing (GDPR)
The GDPR grounds that apply when SendHoney processes personal data for customers and visitors.
Under the GDPR, we process personal data based on the following legal grounds:
- Contract: Processing necessary to perform our contract with you
- Legitimate Interest: Processing for our legitimate business interests, where not overridden by your rights
- Consent: Processing based on your explicit consent, which you may withdraw at any time
- Legal Obligation: Processing necessary to comply with applicable law
Chapter 06
Data Retention
How long SendHoney keeps information and when legal retention requirements may continue to apply.
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time, subject to legal retention requirements.
Chapter 07
Data Security
The safeguards used for managed platform data and the customer responsibilities for self-hosted deployments.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and employee training.
For self-hosted deployments, you are responsible for implementing security measures on your infrastructure. We provide security best practice guidance.
Chapter 08
International Data Transfers
The controls used when data is transferred or processed outside a customer or visitor jurisdiction.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data in accordance with this policy.
Chapter 09
Your Rights
The privacy rights available to users and the contact path for access, correction, deletion, and objection requests.
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data in a machine-readable format
- Restriction: Request restriction of processing
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise these rights, contact us at privacy@sendhoney.app. We will respond within 30 days.
Chapter 11
Children's Privacy
The age restriction for the platform and the deletion process for unintended child data collection.
The Platform is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly.
Chapter 12
Changes to This Policy
How updates to this policy are published and how material changes are communicated.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Chapter 13
Data Protection Officer
The dedicated privacy contact for data protection questions and compliance requests.
Our Data Protection Officer can be reached at dpo@sendhoney.app.
Chapter 14
Contact Us
Where to send privacy questions and how to escalate to a supervisory authority where applicable.
If you have questions or concerns about this Privacy Policy, please contact us at privacy@sendhoney.app.
You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.